What is the laundry turnaround time?
For the regular clothes, we normal could deliver the next day. For the special items like leather jacket, shoes, curtain, rug, alteration and wedding dress etc, we need more time to make sure the quality. Same Day service only for the pickup up was make before 12 O’clock in the morning which we could deliver the same day in the evening. .
What is the payment type?
We now accept cash, credit card, bank transfer, Wechat Wallet, Alipay and online payment via Paypal. For the credit card, we now only accpet Union Pay and Visa, if you would like to using credit card, please tell our customer service so we could bring the POS machine to your doorstep.
Do you provide discount?
Yes, we have membership program, its like prepaid card, you will need to pay 2000RMB in advance, which you will enjoy 20% OFF plus seasonal bonus on all our service. This membership card doesn’t have expiration date and you could share it with your friend or colleague.
Is there any charge for pickup deliver?
Yes, we have free pickup and delivery service only if the service order is over 300RMB within inner ring in shanghai Pu Xi, if less than 300RMB, there 38RMB courier fee wil be charged for Pu Xi Area.
Do you accept donation?
Yes, we now have cooperate with shanghai ” heart to heart ” club, we are helping them to get the donation clothes and send to ” Heat to hear” Shanghai! We care about those person who needs help!