Terms & Conditions

1Application

By using our services you agree to be bound by the following terms and conditions, which may change from time to time without notice.

2Payment terms

All quoted prices are subject to change without notice.

All service charges must be paid on delivery of garments or as otherwise directed by us, and we reserve the right to retain your goods until payment in full is received.

3Collection of garments

If garments are not collected within ninety (90) days, we reserve the right to dispose of them as we see fit and shall not be held liable for any loss you may suffer as a result.

4Care for garments

To protect your garments, we follow the care label instructions on each item we process. If you request a treatment that contradicts the care label, we will try to contact you and advise you of the potential risks. If we are unable to get your informed approval, we will not clean the garment, or we will take detailed photographs of the garment before and/or during cleaning. If you authorise us to proceed, you assume responsibility for any damage to the garment.

We accept no liability for garments with missing or removed care labels.

We check garments for any damage that could be made worse by laundering or dry cleaning. If we have any concerns, we will try to contact you to get your approval to repair the garment before cleaning it. If we are unable to get your approval, we will not clean the garment, or we will take detailed photographs before and/or during cleaning. Likewise, if we have concerns about the colourfastness, age or condition of a garment, we will contact you for approval, return the garment untreated, or take detailed photographs before and/or during cleaning.

While most garments always remain on our premises, some may be sent out from time to time for additional care — such as alterations, repairs, re-dyeing, dry cleaning, laundering, wet cleaning or other specialist care, or to maintain service during a machinery breakdown. We use our discretion and keep full control of and responsibility for garments while they are moved.

5Safe cleaning guarantee

We offer a safe cleaning guarantee: we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If, in our professional opinion, stain removal would be unsafe or compromise our safe cleaning guarantee, stain removal efforts will stop.

6Damage

We take the utmost care in cleaning and processing the garments entrusted to us and use the processes that, in our opinion, best suit the nature and condition of each garment. Nevertheless, we cannot take responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) that may result in tears or small holes not readily apparent before processing. In dry cleaning and laundering we cannot guarantee against colour loss, colour bleeding or shrinkage, or against damage to weak and tender fabrics.

Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk, and we accept no responsibility or liability for damage or fading resulting from the cleaning process.

7Wash & fold service policy

Our wash & fold service is an affordable bulk laundry option for everyday loads. All items are cleaned following our standard laundry process, with no extra specialised care for delicate fabrics. Because this is a low-cost service, we cannot take responsibility for accidental damage to fragile items or for missing items — although we always take care to wash your belongings as safely as we can.

Please tell our team in advance about any special concerns or fragile items so we can give your clothes the care they need.

8Loss of garments

We take the utmost care to avoid misplacing or losing items. However, items may occasionally be misplaced or lost, so we ask you to tell us about any discrepancy within 24 hours of receiving your garments so that we can investigate.

9Personal items

Please check all garments for money, jewellery or other valuables before handing them to us. If we find valuables, we will make every effort to return them to you, but we cannot be held liable for the loss of any such items.

10Re-cleaning

We inspect every garment before returning it to make sure it meets our quality standards.

Please note that we may not be able to remove all stains safely, but we will make every attempt to remove stains without damaging your garment.

11Contact us

If you have any questions about these terms, please contact us before booking: